Shipping & Returns

Ordering
Please note that our products are made to order, which means items cannot be shipped out straight away. We will contact you asap with an estimated delivery time once we receive your order. Typically products are made and shipped out within 5 Days of receiving your order.

Returns Policy

All goods are returnable within 10 days providing the tags have not been removed and they are returned in the same condition they were received. Goods will be inspected on return and refunds or credit for exchange processed within 7 days. Refunds for orders placed are credited back the original credit card on which the order was purchased. Pet Paraphernalia is not liable for Returns Postage costs.

Postage
We use Australia Post for all orders.
We charge a flat rate of $11 AUD for Standard Shipping within Australia.
And a flat rate of $13 AUD for Express Shipping within Australia.

International postage is set at $20 AUD, however a
dditional postage charges may apply for International Orders (Including any any taxes or duties required) dependant on the receivers destination.

Postage costs can be seen during checkout.

Pet Paraphernalia is not liable for Returns Postage costs.